Privacy Policy

Last updated: June 2026

Love Elephant Sanctuary Bangkok (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and the rights you have, in accordance with Thailand’s Personal Data Protection Act B.E. 2562 (2019) (“PDPA”) and other applicable laws.

1. Who We Are

Love Elephant Sanctuary Bangkok is the data controller responsible for your personal data collected through this website and our booking process. Our website is loveelephantsanctuarybangkok.com. You can contact us at any time using the details in the “Contact Us” section below.

2. Information We Collect

We collect only the information necessary to provide our services. This may include:

  • Booking information: your name, email address, telephone number, selected visit date and session, number and type of guests, and chosen pickup point.
  • Payment information: payments are processed securely by our third-party payment provider. We do not store your full card details on our servers.
  • Communications: any information you provide when you contact us through our forms, by email, or by messaging apps.
  • Technical and usage data: your IP address, browser type, device information, and how you use our website, collected automatically through cookies and similar technologies.

3. How We Use Your Information

We use your personal data to:

  • Process and confirm your booking and arrange your transfer and visit.
  • Communicate with you about your booking, including confirmations and important updates.
  • Respond to your enquiries and provide customer support.
  • Operate, maintain, and improve our website and services.
  • Send you news, offers, or updates — only where you have given your consent (for example, by subscribing to our newsletter). You may withdraw this consent at any time.
  • Comply with our legal obligations.

4. Legal Basis for Processing

Under the PDPA, we process your personal data on one or more of the following bases: the performance of our contract with you (your booking); your consent (for marketing communications); our legitimate interests in operating and improving our business; and compliance with legal obligations.

5. Cookies & Analytics

Our website uses cookies and similar technologies to make the site function correctly, remember your preferences, and understand how visitors use the site. You can control or disable cookies through your browser settings, although some features of the site may not work properly without them.

6. How We Share Your Information

We do not sell your personal data. We share it only where necessary with trusted parties, including:

  • Our payment provider, to process your payment securely.
  • Transport and operational partners, only as needed to deliver your transfer and visit.
  • Website hosting and IT service providers who support our website.
  • Government authorities or law enforcement, where required by law.

We require all such parties to protect your data and use it only for the purposes we specify.

7. International Data Transfers

Some of our service providers may process data outside Thailand. Where this occurs, we take reasonable steps to ensure your data continues to be protected in accordance with the PDPA.

8. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, including to meet our legal, accounting, or reporting obligations. When data is no longer needed, we will securely delete or anonymise it.

9. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Subject to applicable law, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure of your data; object to or restrict certain processing; request data portability; and withdraw your consent at any time. You also have the right to lodge a complaint with the Personal Data Protection Committee (PDPC) of Thailand. To exercise any of these rights, please contact us using the details below.

11. Children’s Privacy

Our website and booking services are intended for adults. We do not knowingly collect personal data directly from children without the consent of a parent or guardian. Bookings involving children should be made by a responsible adult.

12. Third-Party Links

Our website may contain links to external sites, such as maps or social media. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Love Elephant Sanctuary Bangkok
Lam Phak Chi, Nong Chok, Bangkok 10530, Thailand
Email: loveelephantsanctuarybangkok@gmail.com